AutoPay is a convenient option in which bills will be paid automatically each billing cycle on their due dates using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay. Login to your account and click on AutoPay to enroll. A fee applies for any credit card payment.

NOTE: There is no fee for establishing MONTHLY REOCCURRING AutoPay for checking or savings to pay your balance in full each billing cycle by the due date.

The website is www.invoicecloud.com/hernandocounty

• AutoPay: Set up reoccurring monthly payments to pay your total due with your bank checking/savings account.
  NOTE: There is no fee for this AutoPay method.
• Reoccurring credit card payments: Securely store your credit card with your registered account.
• Pay on-line
• Pay by text
• Pay by phone (chose option 3 when calling 352-754-4703)
• Make one-click payment through email, text, or calendar reminders

NOTE: Credit card payments will no longer be accepted by HCUD staff by phone or in person. InvoiceCloud provides the highest level of industry standards of security and protection for your financial information.

A non-refundable $2.75 fee added to an invoice covers various administrative costs associated with billing and accepting your payment.

NOTE: There is no fee for establishing MONTHLY REOCCURRING AutoPay for checking or savings to pay your balance in full each billing cycle by the due date.

This septic to sewer project is necessary to comply with the state mandated Basin Management Action Plan for Weeki Wachee Springs

In 2016, Florida Legislature identified 30 Outstanding Florida Springs that require additional protections, and Weeki Wachee Springs is one of them (Florida Springs and Aquifer Protection Act). This is being done through Basin Management Action Plans and targets the reduction of nitrogen into Weeki Wachee springshed.

Septic systems represent 30% of the total nitrogen loading to groundwater. The conversion of septic systems to sanitary sewer will help remove a portion of the nitrogen to the Weeki Wachee Springs.

Location for Phase 1 has been revised to reflect current funding available for the project (see map below).

Hernando County performed a study in 2016 to determine which septic systems impact Weeki Wachee Springs. The study also prioritized the areas based on level of impact. The first district chosen is immediately adjacent to the spring and has the most immediate impact.

The cost will include dismantling the septic system and pipe installation from the home to the central sewer system, sewer connection fees and most likely new roadway pavement.

Some digging will be necessary to install new pipes and decommission the septic tank. Work will be done to minimize disturbing landscaping and driveways. The contractor who does the work for this project will be responsible for returning the affected areas to equal or better condition.

Prior to work being done on your property you will be required to sign a Temporary Construction Easement which gives your permission for workers to access your property to do the work mentioned above (as part of the project with no additional expense to you).  If a signed easement has not been completed, the homeowner will be responsible to perform the work necessary on their property to make the connection to the central sewer system (at the homeowner’s expense).

FAQs will be updated with the dates, times and locations of future workshops as they are scheduled.

The only other costs to the homeowner will be their sewer bill. This will come on the same bill as their water bill. The sewer connection eliminates the cost of maintaining and replacing the septic system.

Oct. 1, 2024, the base charge for FY2024 sewer will be $26.00 per month and user charges $6.01 per 1000 gallons of water used, with a maximum cap of 10,000 gals per month.  

Septic to Sewer District A Phase 1 has already been approved by the State for grant funding.  Design has been completed, and construction is expected to be complete by end of calendar year 2026. 

Future phases will likely start design within a year of receiving funding, and construction will begin 2 to 4 years after that.

• Weeki Wachee Springs’ water quality is slowly deteriorating due to increased nutrient loading. This effort is important to help lower nutrient levels going the Weeki Wachee Spring to preserve the aquatic ecosystem.

   

• One less thing to replace at your home. After the project is complete, Hernando County Utilities would handle the wastewater treatment. You would no longer have the responsibility of maintaining a septic system to ensure the tank and drainfield are in good working order or be responsible to pay for a new system if it failed.

• No fear of having periods of heavy rain and storms that could overwhelm a poorly maintained, small, or old septic system.

   

• You “reclaim” the space (usually the front yard) where the septic tank and drain field were located. You can add trees, shrubs, or other features. For the septic systems that are located in the backyard—you could plant trees, shrubs, gardens and/or open up additional space for home improvements/expansion.

   

• You could add an addition to your home such as a second floor or convert a garage to a bedroom without worrying that the septic system is too small where that construction cannot be permitted.

   

Contact Customer Service at (352) 754-4037 if your account is delinquent and in jeopardy of being disconnected.

There are many reasons why some water bills are high. Some bills may be high due to more water usage. Other bills may be high due to leaks. There is no defined standard for water usage in homes because each residence has occupants with their own water use habits. To find out more information, or to talk about your bill specifically, call Customer Service at (352) 754-4037. 

Please refer to the link below for additional high bill inquires:

https://www.hernandocounty.us/departments/departments-n-z/utilities-department/high-bill-inquiries

Many factors, such as line maintenance or the flushing of hydrants and water lines, could cause low water pressure. A plumbing leak on the property, a water softener with blocked lines, a leaky sprinkler system, or even a house valve that has been turned off accidentally, can also contribute to low water pressure in a home. To find out more information, or to talk about your property specifically, call Customer Service at (352) 754-4037.

You can request to start new service the following ways:

• Using our online application process: https://www.hernandocounty.us/departments/departments-n-z/utilities/customer-service/applications
• In Person at:
  • Hernando County Utilities Department
    15365 Cortez Boulevard
    Brooksville, Fl 34613

Please visit https://www.hernandocounty.us/departments/departments-n-z/utilities/customer-service/rates-fees

• Date you want service to start
• Contact phone number
• Email address
• $40 service charge
• Deposit – this amount varies based on the services at the address
• Check, cash or credit/debit card
• Valid Government photo Identification