Pay By Mail:

Mail your HCUD water bill payment to the following address:

Hernando County Utilities Department
P.O. Box 30384
Tampa, FL 33630-3384

To ensure accurate processing, please include the following with your payment:

• HCUD account number on your check
• Allow seven (7) days for mailing       
• Payment stub of the bill
• Your bill is not considered paid until payment is received
• Payments only - please do not include any correspondence
• Please do not submit one (1) check for multiple accounts

Pay by Electronic Funds Transfer                           

EFT is safe, secure, efficient, economical and free.

• No checks to write; Save time, postage and gasoline!
• Fast, efficient method of payment
• Funds are automatically deducted from your checking or savings account
• This service is offered by Invoice Cloud, please click: www.invoicecloud.com/hernandocounty

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Pay by Phone:

• You may use our automated payment line (352) 754-4037, #3 | #2, at any time. (Please note, our Customer Service team members are not able to take payments over the phone.)
• Accepted payment methods below, please note debit only with Visa or MasterCard logos. 

Pay in Person:

• Cash or check payments can be made in person with a Customer Service team member during normal business hours.
• • We've added a convenient drop off box in our lobby. You can drop your payment in and once your payment is applied to your account (within 24 hours) a receipt will be emailed to the email address we have on file or please write it on the envelope that is also provided. (If paying by check, no need to wait)
• Did you know, our Customer Service teams busiest time of the day is between 11:00am – 2:00pm and unfortunately, our customers can expect longer wait times. Best times to contact us, with little to no wait time is between 8:30am – 10:00am and 2:30pm – 4:00pm.
• A convenient Kiosk payment machine is located in our lobby. You can make a credit card, check or cash payment. There is a small fee of $2.75 with a credit card or check payment. You also receive a receipt on the spot, all while avoiding wait times.

HCUD Customer Service
15365 Cortez Blvd.
Brooksville, FL 34613

Phone (352) 754-4037

Monday - Thursday
8 a.m. - 4:25 p.m.
Friday
8:30 a.m. - 4:25 p.m.

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Drive -Thru Payment Drop Box:

• A convenient 24-hour drive-thru payment drop box is located on the west side of the building. Place your check payment in an envelope with the payment stub of the bill for prompt and accurate credit to your account. ** Do not deposit cash **

 

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Online Bill Payment Service:



Paper Statement Opt-Out 

Your HCUD billing information can be viewed by registering for online access with InvoiceCloud: 

• Register for an Online Account

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Convenient Payment Service Centers

• Payment service centers are located at businesses throughout Hernando County. For a small fee, these businesses will accept payments for Hernando County Utility water and sewer bills. Some of these service centers are open 24 hours a day. 

**Take your payment stub, as Service Centers do not have access to your account information**

Business Name	Address	City	Zip	Telephone
Wal-Mart Stores, Inc #00967	1485 Commercial Way	Spring Hill	34606	352-686-0744
Wal-Mart Stores, Inc #03526	7305 Broad Street	Brooksville	34601	352-796-5996
Wal-Mart Stores, Inc #00706	7631 Gall Boulevard	Zephyr Hills	33525	813-782-1957
Wal-Mart Stores, Inc #00959	2163 West C-48	Bushnell	33513	352-793-1300
Amscot #37	19422 Cortez Blvd	Brooksville	34601	352-797-9898
Amscot #79	13370 Cortez Blvd	Brooksville	34613	352-596-4550
Amscot #39	11148 Spring Hill Dr	Spring Hill	34609	352-683-9799
Amscot #91	7150 Forest Oaks Blvd	Spring Hill	34606	352-684-2324
True Value Hardware	800 W Jefferson	Brooksville	34601	352-796-9479

• Complete list of Check Free Payment Service Centers
• NOTE: If your account is delinquent, your payment should be made directly with our Customer Service team or online. Making a payment at a service center does not prevent your service from disconnection.
• Payments accepted at the payment service centers can take between three (3) and five (5) businesses days to post to your account.
• Customers may set up payments through their bank, if their bank offers “pay bill” services or a 3rd party vendor, When setting up payment, please ensure you schedule your payment appropriately to arrive at HCUD prior to the due date to avoid additional fees and/or disconnection of service. If you are experiencing delays with your payment reaching HCUD please contact your bank or your 3rd party vendor directly. Payments are processed and applied once they reach our office.

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Penalties for Late Notices / Disconnection of Service

• Hernando County Utilities Department imposes additional fees to accounts for late notices and delinquent re-connections when water service has been interrupted. These fees are paid by delinquent customers and not passed along to HCUD rate-payers.

        ** Please keep your account up-to-date to avoid these penalties and fees**

• Penalty. Utility bills are due upon receipt and become past due 21 days after the billing date. Failure to receive a bill does not prevent service interruption or additional service charges. If your statement shows a past due balance on the date of the next monthly billing, a penalty of 5% of the past due balance will be added to the bill and water and/or sewer services will be subject to disconnect and additional fees

 

       ** New telephone number? Please call us to update your account at (352) 754-4037**

• Actual Interruption of Water Service. Service personnel are dispatched to disconnect water and sewer service to a service address with an unpaid, past due balance between 30 to 35 calendar days after the statement date. A $40 delinquent charge is applied to your account if service is scheduled for interruption, and is not waivable. This fee along with the previous balance, penalties or fees, are required to be paid prior to HCUD restoring service. Please see HCUD disconnect policy below.

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Disconnect Policy

• • Utility bills become past due 21 days after the statement date
  • Delinquent charges apply if service is scheduled for interruption
  • Failure to receive a bill does not prevent service interruption or additional service charges
  • Partial payment is not sufficient to restore service
  • Service is subject to disconnection for failure to pay the past due balance in full
  • To reconnect service, all past due charges and fees are required be paid in full
  • Creating a future payment on InvoiceCloud does not create a payment arrangement for past due balances
  • Contact HCUD Collections staff for any questions about past due amounts - 352-754-4037
  • Overtime charges apply to ANY service after 3:30pm, weekends and holidays
  • Prohibiting access to HCUD meters can result in further charges
  • **** No Service will be Restored after 7 pm ****